**Last Updated: October 7, 2024**
These Terms and Conditions ("Terms") govern your use of Green Mobile Limited's mobile network services, E-SIM products, and website. By using our services, you agree to be bound by these Terms.
We provide mobile telecommunications services including voice calls, text messaging, and data services on a carbon-negative network platform.
We offer digital E-SIM products for sustainable travel connectivity with environmental impact tracking through our VeriTree partnership.
Every service usage contributes to verified environmental restoration projects including tree planting, ocean cleanup, and renewable energy initiatives.
We may perform credit checks for postpaid services. Poor credit history may require a security deposit or prepayment.
Each service plan includes specified allowances for calls, texts, and data. Detailed features are available on our website and in your customer portal.
E-SIM products require compatible devices and may take up to 24 hours for activation. QR codes are provided for easy setup.
Environmental impact calculations are provided by VeriTree and may be updated periodically based on project verification.
All prices are inclusive of VAT where applicable. We reserve the right to change prices with 30 days' notice for existing customers.
We accept major credit/debit cards, direct debit, and PayPal. Payment is due in advance for prepaid services and monthly for postpaid services.
Late payment charges of £15 may apply to overdue accounts. Services may be suspended for non-payment after 14 days' notice.
"Unlimited" services are subject to fair use policies. Excessive usage may result in speed reduction or additional charges.
You must not use our services for:
We may block access to illegal content as required by law. Parental controls are available upon request.
Services require compatible devices supporting our network frequencies. We recommend Fairphone devices for optimal sustainability alignment.
E-SIM services require eSIM-compatible devices. Not all device features may be supported on all networks.
Service availability depends on network coverage. Coverage maps are available on our website and are indicative only.
We aim for 99.9% network uptime but cannot guarantee uninterrupted service. Planned maintenance will be notified in advance where possible.
International roaming is available where specified in your plan. Additional charges may apply outside included zones.
You are responsible for keeping your account credentials secure and notifying us immediately of any unauthorized use.
You must provide accurate and up-to-date information for service provision and billing purposes.
You should use security features like PINs and passwords to protect your device and prevent unauthorized usage.
Your privacy is important to us. Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal data.
We operate a carbon-negative network by offsetting 150% of our operational carbon footprint through verified environmental projects.
Environmental impact tracking is provided through our partnership with VeriTree, ensuring transparent and verified environmental benefits.
We promote circular economy principles through device recycling programs, repair initiatives, and sustainable packaging.
Service contracts run month-to-month unless otherwise specified. E-SIM products are typically prepaid with defined validity periods.
You may terminate services by giving 30 days' notice. Early termination charges may apply to fixed-term contracts.
We may terminate or suspend services immediately for breach of these terms, non-payment, or illegal use.
We warrant that our services will be provided with reasonable care and skill. We do not warrant uninterrupted or error-free service.
Our liability is limited to the monthly charges paid for affected services. We exclude liability for indirect or consequential losses.
We are not liable for service failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or network failures.
Contact our customer service team for any issues: hello@greenmobile.co.uk or 0800 GREEN-MOB.
If unsatisfied with our response, you may escalate complaints to our complaints department. We aim to resolve complaints within 8 weeks.
Unresolved complaints may be referred to Ombudsman Services: Communications (ombudsman-services.org).
We may update these Terms with 30 days' notice to existing customers. Continued use of services constitutes acceptance of updated Terms.
These Terms are governed by English law. Disputes will be subject to the exclusive jurisdiction of English courts.
Our services comply with Ofcom regulations and UK telecommunications law. We are committed to meeting all regulatory requirements.
**Green Mobile Limited**
Green Mobile House
London, United Kingdom
**Customer Service**: 0800 GREEN-MOB (0800 473 366)
**Email**: hello@greenmobile.co.uk
**Emergency**: 0800 URGENT-1 (0800 874 368)
**Business Hours**: 24/7 Customer Support
**Complaints**: complaints@greenmobile.co.uk