Terms of Use


**Last Updated: October 7, 2024**


1. Acceptance of Terms


By accessing and using the Green Mobile website (greenmobile.co.uk), you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website.


2. Website Purpose


Our website provides information about:

  • Green Mobile's carbon-negative mobile network services
  • Green Travel E-SIM products and sustainability features
  • Environmental impact tracking through VeriTree partnership
  • Mobile plans, devices, and customer support resources

    • 3. Permitted Use


    3.1 Acceptable Activities

    You may use our website to:

  • Browse information about our services and products
  • Create an account and manage your services
  • Purchase E-SIM products and mobile plans
  • Access customer support and documentation
  • Track your environmental impact contributions

    • 3.2 User Accounts

    When creating an account, you must:

  • Provide accurate and complete information
  • Keep your login credentials secure
  • Notify us immediately of any unauthorized use
  • Be responsible for all activities under your account

    • 4. Prohibited Activities


    You must not use our website to:

  • Violate any applicable laws or regulations
  • Transmit harmful, offensive, or illegal content
  • Attempt to gain unauthorized access to our systems
  • Interfere with website functionality or security
  • Use automated systems (bots, scrapers) without permission
  • Impersonate another person or entity
  • Collect other users' information without consent

    • 5. Intellectual Property


    5.1 Our Content

    All website content is owned by Green Mobile Limited or our licensors:

  • Text, images, graphics, logos, and design elements
  • Software, applications, and technical implementations
  • Trademarks: "Green Mobile", logos, and branding elements
  • Copyrighted materials and proprietary information

    • 5.2 License to Use

    We grant you a limited, non-exclusive license to:

  • Access and view website content for personal use
  • Download materials for personal, non-commercial purposes
  • Share content using our provided sharing tools

    • 5.3 Restrictions

    You may not:

  • Reproduce, modify, or distribute our content without permission
  • Use our trademarks or branding without authorization
  • Create derivative works based on our content
  • Remove copyright or proprietary notices

    • 6. User-Generated Content


    6.1 Content You Submit

    When you submit content (reviews, comments, support requests):

  • You retain ownership of your original content
  • You grant us a license to use, display, and distribute your content
  • You warrant that you have the right to submit the content
  • You agree your content will not violate these terms

    • 6.2 Content Standards

    User-generated content must not:

  • Contain illegal, harmful, or offensive material
  • Infringe on others' intellectual property rights
  • Include personal information of third parties
  • Be misleading, fraudulent, or deceptive

    • 6.3 Moderation

    We reserve the right to:

  • Review, edit, or remove user-generated content
  • Suspend or terminate accounts for violations
  • Report illegal activities to authorities

    • 7. Privacy and Data Protection


    7.1 Data Collection

    Our collection and use of personal data is governed by our Privacy Policy. Key points:

  • We collect data necessary for service provision
  • We use cookies and tracking technologies
  • We share data with partners like VeriTree for impact tracking
  • You have rights under UK GDPR

    • 7.2 Environmental Data

    Impact tracking data includes:

  • Aggregated usage statistics for environmental calculations
  • Tree planting and carbon offset contributions
  • Sustainability metrics and certifications

    • 8. E-Commerce and Transactions


    8.1 Product Information

    We strive to provide accurate product information, but:

  • Specifications may change without notice
  • Availability varies by region and stock levels
  • Environmental impact calculations are estimates

    • 8.2 Orders and Payment

    When making purchases:

  • Orders are subject to acceptance and stock availability
  • Payment must be received before service activation
  • E-SIM products are delivered electronically
  • Physical products may incur shipping charges

    • 8.3 Returns and Refunds

  • Digital products (E-SIMs) are generally non-refundable once activated
  • Physical products may be returned within 14 days
  • Defective products are covered by manufacturer warranty
  • Refunds processed within 5-10 business days

    • 9. Third-Party Links and Services


    9.1 External Links

    Our website may contain links to third-party websites:

  • We are not responsible for external content or services
  • Third-party sites have their own terms and privacy policies
  • We do not endorse linked content unless explicitly stated

    • 9.2 Partner Services

    We integrate with partners like VeriTree and Fairphone:

  • Partner services have separate terms and conditions
  • Data sharing is governed by our Privacy Policy
  • We are not liable for partner service issues

    • 10. Disclaimers and Limitations


    10.1 Website Availability

  • We aim for continuous availability but cannot guarantee uptime
  • Planned maintenance may cause temporary interruptions
  • We are not liable for losses due to website unavailability

    • 10.2 Information Accuracy

  • We strive for accurate information but cannot guarantee completeness
  • Environmental impact data depends on third-party verification
  • Prices and specifications may change without notice

    • 10.3 Limitation of Liability

    Our liability is limited to the maximum extent permitted by law:

  • We exclude liability for indirect or consequential losses
  • Our total liability is limited to the amount you paid us
  • Nothing excludes our liability for death, personal injury, or fraud

    • 11. Indemnification


    You agree to indemnify and hold us harmless from claims arising from:

  • Your use of the website in violation of these terms
  • Your submission of content that violates third-party rights
  • Your breach of applicable laws or regulations

    • 12. Termination


    12.1 Termination by You

    You may stop using our website at any time. Account deletion can be requested through customer service.


    12.2 Termination by Us

    We may suspend or terminate your access for:

  • Violation of these Terms of Use
  • Illegal or harmful activities
  • Non-payment of services
  • Extended periods of inactivity

    • 13. Changes to Terms


    We may update these Terms of Use from time to time:

  • Changes will be posted on this page with updated date
  • Significant changes will be notified through email or website notice
  • Continued use constitutes acceptance of updated terms

    • 14. Governing Law and Jurisdiction


    These Terms of Use are governed by English law and subject to the jurisdiction of English courts.


    15. Severability


    If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.


    16. Contact Information


    For questions about these Terms of Use:


    **Green Mobile Limited**

    Green Mobile House

    London, United Kingdom


    **Email**: legal@greenmobile.co.uk

    **Phone**: 0800 GREEN-MOB (0800 473 366)

    **Customer Service**: hello@greenmobile.co.uk


    17. Additional Resources


  • [Privacy Policy](/privacy-policy)
  • [Cookie Policy](/cookie-policy)
  • [Terms and Conditions](/terms-and-conditions)
  • [Customer Support](/support)
  • [Environmental Policy](/environmental-policy)

    • Back to Home