Frequently Asked Questions
Everything you need to know about Green Mobile's carbon-negative network and services
What is Green Mobile?
Green Mobile is the UK's first carbon-negative mobile network operator. We provide premium 5G connectivity while actively removing CO₂ from the atmosphere through verified environmental restoration projects. Every call, text, and data usage contributes to healing our planet.
How do you achieve carbon-negative operations?
We offset 150% of our operational carbon footprint through verified projects including reforestation, renewable energy generation, and ocean cleanup initiatives. All impact is tracked and verified through VeriTree's blockchain technology, ensuring transparency and authenticity.
What network do you use?
We partner with leading UK network operators to provide premium 5G coverage across the country. Our network infrastructure is powered by 100% renewable energy, ensuring your connectivity has minimal environmental impact.
What are Green Travel E-SIMs?
Green Travel E-SIMs are digital SIM cards that provide mobile connectivity while traveling, with zero plastic waste. Each E-SIM purchase plants trees and supports ocean cleanup projects. They work in 100+ countries with instant activation.
How do I install an E-SIM?
After purchase, you'll receive a QR code via email. Simply scan it with your phone's camera, follow the setup instructions, and your E-SIM will be activated instantly. Compatible with iPhone XS and newer, Google Pixel 3 and newer, and most modern smartphones.
Which countries are covered?
Our E-SIMs work in over 100 countries worldwide. European coverage includes UK, France, Germany, Italy, Spain, and more. Global plans cover Asia-Pacific, Americas, and select African countries. Check our coverage map for specific countries.
When will mobile plans be available?
Our sustainable mobile plans are launching soon! We're currently in final testing phases to ensure the best possible experience. Join our newsletter or follow our social media for launch announcements and early access opportunities.
What makes your plans different?
Every Green Mobile plan includes verified environmental impact. Our Essential plan plants 500 trees annually, Plus plants 1,000 trees, and Premium plants 2,000 trees. All plans are carbon-negative with premium 5G access and no long-term contracts.
Can I keep my current phone number?
Yes! We support number porting from all UK networks. The process is simple and usually completes within 24 hours. We'll guide you through the entire process to ensure a smooth transition to Green Mobile.
How do you verify environmental impact?
All environmental claims are verified through VeriTree's blockchain-based tracking system. Every tree planted, CO₂ removed, and conservation project is monitored via satellite imagery and third-party audits, ensuring complete transparency and authenticity.
Where are the trees planted?
We support reforestation projects across 25 countries including Brazil, Kenya, Indonesia, and the Philippines. Each project is carefully selected based on local community involvement, biodiversity impact, and long-term sustainability. You can track your trees via our Impact Hub.
What other environmental projects do you support?
Beyond tree planting, we support ocean cleanup (removing plastic waste), renewable energy projects (solar and wind farms), and ecosystem restoration initiatives. Our current projects span Amazon rainforest restoration, Pacific Ocean cleanup, and solar farms in Kenya.
Can't find what you're looking for?
Our support team is here to help with any questions about Green Mobile services.